Accueil Actualités FAQ : everything to know about Groupama Stadium’s concerts in 2022

mer. 01 juin 2022 - 15:32

FAQ : everything to know about Groupama Stadium’s concerts in 2022

Find out all frequently asked questions about this summer’s concerts in the Groupama Stadium: Soprano, Indochine, Rammstein, The Rolling Stones.

Tickets-office

Is it still possible to buy tickets for the stadium’s concerts?

Check out the events’ calendar to find out if seats are still available for each concert.

What should I do if I can no longer find my purchase confirmation email and my purchased tickets from official resellers ?

You must contact the sales point where you directly purchased your tickets. No reissue of tickets or duplicates will be possible at Groupama Stadium. As a reminder, access to the stadium will not be authorized with the printing of the purchase confirmation. Only the actual ticket will be accepted.
We remind you that each buyer is responsible for his order’s tickets and all spectators must have a ticket.

I bought a ticket for one of the concerts, but I cannot come. Can I get a refund?

The tickets are non-refundable and non-exchangeable. You should eventually contact your sales point if you have taken out a cancellation insurance. The resale of tickets is prohibited for security reasons (article 313-6-2 of the Penal Code).
If your concert has been postponed, you must contact the sales point where you purchased your tickets to find out their terms and conditions.

What are the documents necessary to access the stadium?

You must bring your ticket and an identity document (or photo/photocopy). If you have opted for an e-ticket, you can show it on your mobile device or print it on an A4 paper sheet, checking that the barcodes are legible.

Can I present my tickets directly from my cell phone?

Yes, tickets can be presented on a cell phone. Be sure that luminosity is good, and barcodes are legible.

Are tickets nominative ?

For concerts in the Groupama Stadium, tickets are strictly nominative. You may be asked for an ID.

Can I come with a ticket that has not my name on it?

Yes, but you must bring a photocopy of the buyer’s ID.

I would like to be replaced (pregnant women, disabled individuals, people on crutches, etc.), what should I do?

You can make your request via a form by clicking here. Once your form has been validated, our teams will send you the replacement procedure by email 48 hours before the event. Any request made 72 hours before the day of the event will not be considered.

I bought seats in the general public stand while I am in a wheelchair, how can I be replaced?

You have the possibility of being replaced within the limit of one companion per spectator in a wheelchair, subject to availability. You can make your request via a form by clicking here. Once your file has been validated, our teams will send you the replacement procedure by email 48 hours before the event. Any request made 72 hours before the day of the event will not be considered.

I bought places in the pit, and I am pregnant, can I be replaced?

You have the possibility of replacement within the limit of one accompanying person per spectator, subject to availability. You can make your request via a form by clicking here. Once your file has been validated, our teams will send you the replacement procedure by email 48 hours before the event. Any request made 72 hours before the day of the event will not be considered.

I bought places in the pit, and I have problems standing up (people on crutches, etc.). Can I be replaced?

You have the possibility of replacement within the limit of one accompanying person per spectator, subject to availability. You can make your request via a form by clicking here. Once your file has been validated, our teams will send you the replacement procedure by email 48 hours before the event. Any request made 72 hours before the day of the event will not be considered.

I bought tickets from an unauthorized ticket resale site and was refused entry to the concert. What should I do ?

Your invalid ticket will be stamped, and you will have to take the necessary steps with the retailer through which you purchased your tickets.

I wish to be reunited with my relatives for the concert, is it possible?

No group replacement can be made in the stands.

Covid Report

Rammstein – My tickets originally reserved for the concert(s) in 2020 or 2021 are valid for the postponement in 2022. But for which date are they valid?

Tickets originally valid for Thursday July 9, 2020, or Friday July 9, 2021, are only valid for Friday July 8, 2022.
Tickets originally vali for Friday July 10, 2020, or Friday July 10, 2021, are only valid for Saturday July 9, 2022.

Accessibility

How do I get to the stadium on the day of the concert (car, motorbike, public transportation…)?

Find all the information and advices for getting to the Groupama Stadium on the pages dedicated to each concert :


SopranoIndochineRammstein (2 dates) – The Rolling Stones

How do I book a compulsory ticket access for public transportation (driver and passengers) or parking at the stadium (drivers only)?

Go to the online ticket office to book your access.

Is it possible to buy parking tickets directly in the stadium? Or should I buy it before getting into the shuttles?
Is a bicycle parking available at the stadium?

Free parking for 2 wheelers (non-motorized) is located under the access ramp to the stadium, next to the Allée des Lumières, to the right of the OL Store.

Is it possible to modify my transportation title (access ticket)?

No, you do not have the possibility to modify your transportation title.

At what time do the stadium’s gates open?

Soprano: 5:30 PM
Indochine: 5:30 PM
Rammstein: 5 PM
The Rolling Stones: 6 PM

Are the car parks suitable for people with disabilities?

Pitches are reserved and the doors can be accessed through elevators or thanks to the staff (in blue) who can help you. A parking pass is required to park. The height limit for access to indoor car parks is 1.95 meters and 2.60 meters for outdoor car parks. In order to facilitate your travels, ask the reception staff (in blue) as soon as you arrive, to park near the access ramp.

How do I get to my seat in high flight (blocks from 401 to 439) when I have difficulty getting around (people on crutches, pregnant women, etc.)?

Introduce yourself to the reception agents (staff in blue) to take the elevator to your stand.

I must travel with medication and/or medical equipment. Can I enter the stadium with it?

You can in fact enter the stadium with your treatment provided you present a prescription or a medical document for the products and materials concerned. Please notify us by email to the following address billeteriehandi@ol.fr indicating: surname, first name, your seat and the products/materials concerned.

I cannot separate myself from my guide dog. Is it welcome ?

Guide dogs and assistance dogs are permitted in the stadium. However, we do not have spaces dedicated to our 4-legged friends and recommend that you provide a bowl so that it can drink. Thank you for notifying us of the arrival of your companion at the following email address billetteriehandi@ol.fr.

Food and beverages

Can I buy food and drink in the stadium?

Many sales points are at your disposal both inside and outside the Groupama Stadium.
You can also order online and have it delivered to your seat.

What means of payment are accepted at catering (F&B) points?

The means of payment authorized in the catering points are cash and credit cards.

Practical information

What are the forbidden objects?

Is it possible to enter the stadium with a backpack?

Avoid non-authorized bags and luggage in the stadium (large dimension bags are prohibited, but small bags and pouches are allowed). Lockers are available for 2 euros; they are located at the bottom of the North and South access ramps of the stadium.

I need to leave my things aside, are there lockers available at the stadium?

Lockers are available for 2 euros; they are located at the bottom of the North and South access ramps of the stadium.

I found an item that does not belong to me, is there somewhere I can bring it?

Please drop off any found items at the locker rooms at the bottom of the stadium’s North and South access ramps.